We have a clear plan to drive long-term sustainable growth.
We will do this through the effective use of our resources and relationships.
Generating returns for our stakeholders through effective management of our financial resources
Developing, rewarding and retaining our c.11,000 colleagues so that they are engaged and driving our long-term sustainable growth ambitions.
social & Relationship capital
Building relationships with suppliers, customers and the communities around us.
Developing our brand through innovation and expertise.
Maintaining and developing our infrastructure and sales channels to strengthen competitive advantage.
1
Through the expertise of our partners and well-trained colleagues...
Training and accreditation such as our 3-Gears training programme, ensures that consistent product knowledge and service reaches our customers across all our locations.
2
We are able to leverage the halfords brand and the brands of our partners...
Halford's is the nation's go-to retailer for cyclists and motorists. We have a range of exclusive and highly-regarded brands including Boardman, Apollo and Carrera in cycling, as well as our Halfords Advanced ranges in motoring.
social & Relationship capital
3
Our model is underpinned by our financial discipline, astute purchasing and strategic reinvestments
We are a cash generative business and have generated £45.4m of free cash flow in the year. We are well supported by our banking syndicate, having amended the debt facility in 2014 and extending it to November 2019.
4
Through our portfolio of convenient stores and centres, efficient distribution network and user-friendly websites...
We want to create a compelling shopping experience that excites customers, improves their knowledge of our products and services, and engages them emotionally with our brand. Our ambition is to create a service-led, fully integrated digital proposition which will maintain our ongoing relevance.
5
...to delight our customers every time.
We aim to grow our business by attracting more customers, encouraging them to buy more products and services, and persuading them to visit our stores and autocentres more often. To do this we make four promises:
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Our integrated approach to sustainability keeps economic, social and environmental considerations in mind, as well as the material issues of our stakeholder groups to inform our model and operations.
See more on
our sustainability and stakeholder policies